My Queue
Triage and resolve issues.
Tickets
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My Queue
Prioritize and triage tickets assigned to you with SLA visibility.
Priority
Critical • High • Medium • Low
Status
Open • In Progress • Waiting • Resolved
SLA
Breached • Due soon • On track
Queues
Product • Billing • Technical • Other
Tickets in My Queue
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Ticket Details
Conversation
Reply & Notes
Triage queues
Inbox filters
Primary workspace for support agents to triage incoming tickets, assign owners, update status and priority, and monitor SLA health in real time.
Inbox tickets
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Ticket quick actions
Assign to agent
Quickly assign selected tickets to an agent or team.
Bulk update status
Change status or priority for multiple tickets at once.
Add internal note
Log context that is visible only to your team, not the customer.